Todays name and shame is for you Westcot Credit Services!!
Even by the debt collection industry standard, which is probably so low it is undetectable by the human eye, these guys really showed the rest of them how it should be done today by sending a letter addressed to my brother (deceased) to my house. Just as if he had decided to come and live here. So I rang them.
I did get to speak to a real person not a robot. However I was told that there was no one available to discuss the fact that they had sent a letter addressed to my dead brother to my home. So, I wrote them a letter instead: